- Home
- >
- Payment FAQ
Payment FAQ
How does Dehtile.com protect my payments?
Pay securely with your credit card without exposing your details.When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).
Your transactions are always secured by Dehtile.com, learn more about our Buyer Protection.
Why did my payment fail?
If your payment for an order has failed, please check it is not due to the following situations:
1. Card security code failed
Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
2. Insufficient fund
If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
3. Exceed limit
Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
4. The 3-D security code failed
Please make sure that:
- Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.
- Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue. The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.
What payment methods can I use?
Currently, you can pay using Paypal, Visa, MasterCard, Discover, American Express, Western Union and Bank Transfer. More payment options will be available on Dehtile.com in the future.
