How to Buy
Copyright © 2007-2024 dehtile.com, All Rights Reserved
Dehtile.com put customers' satisfaction as top priority and will take good care of any mistakes on our end that lead to return or exchange.
Due to the color variation among different screens of computers/ tablets/ cell phones, we do encourage you to place a sample order with us before you place a full size order. We are committing to match the sample with our full size order shipment.
Please take some time to read our return policy carefully before you place a full size order:
In the unlikely case that your product is defective, please Contact Us as soon as possible and retain the defective item or items.
We will determine if the products are defective by consulting with our product manager, manufacturer or industry expert. If it is defective, we will give you full refund or exchange the new products for you immediately. Our customer service team will work closely with you and we try our best to streamline the process to avoid any more hassles on you.
Please keep in mind that If there is any defect, please Contact Us prior to installation, installation of the products will be regarded as acceptance of products and void a defective claim for return.
If something is wrong with an order, our customer support team will always be there to help you.
If you believe that you have received something not in your order, please email ContactUs@Dehtile.com on the first available business day.
Dehtile.com may request digital photos of the product received to validate product details, sizes, colors, patterns, etc. If it is determined that the product you have received is correct in terms of color, size, pattern, quality, etc. according to your order, Hominter.com will not be able to refund or exchange your product.
If the product/ products you have received do not match those that you have ordered, dehtile.com will exchange your products with the correct items you want to order or refund your money – it is your choice. The decision to replace or refund will be conveyed in the conversation with the customer. The goal is to achieve a resolution acceptable for both parties.
Please do not schedule installation of your products until after the product has been received and examined.
After a thorough review and dehtile.com approves a return, the decision to replace or refund will be made in the conversation with the customer. The goal is to achieve a resolution acceptable for both parties.
If there is damage to the packaging or there are missing pieces upon arrival, ask the driver to write a note on the waybill stating the damage and or missing product and ask him/her to sign for the notes before you sign the waybill. After signing the waybill, please Contact Us on the first available business day. Our products are carefully packaged to avoid damage in shipping.
If products are damaged inside of the packaging, please halt installation and Contact Us immediately on the first available business day. Dehtile.com may request digital photos of the damage to determine the extent and severity of the problem.
If products have been damaged in shipping or are missing, dehtile.com will replace the damaged products or refund the price of the damaged products. The decision to replace or refund will be made in the conversation with the customer. The goal is to achieve a resolution acceptable for both parties.
Yes. You can still return the product even you just change your mind. And there is no difference between "changing your mind without any reason" and "changing your mind with a reason", you can still return your products.
However, since it is no fault from our end, customer will need to cover/handle return shipping cost. After items are returned and inspected by the warehouse, and the products are in good and resalable condition, a credit after the 30% restocking fee will be issued to your account.
For shipments that are without any mistakes/fault on our end, please understand that it takes a lot of efforts to pack and ship our building materials which are all heavy, fragile and big size, so when returning, we double even triple the efforts and the handling costs which including examining the products carefully, unpacking, and restore it back to the shelf.